frequently asked questions
 

How do I send a photograph to you?
You can send your high resolution digital pictures to photos@graceannouncments.com. If you choose to send digital pictures please do not alter or resize them for e-mail. We need your pictures to be in .jpg format. My designs work best when we can edit the pictures ourselves and resizing them or compressing them for smaller file sizes will compromise the print quality. If there is any question as to whether your chosen photograph(s) will work, I will evaluate it for you at no charge prior to working on your print. For designs with large pictures I prefer pictures that are 1800 x 1200 pixels or 4 x 6 at 300 dpi. I can also accept scanned images. Please scan them at the highest resolution possible and e-mail them in .jpeg format. If you take film pictures and would like me to scan them into digital format please e-mail for a postal address. I do recommend however that you send a duplicate or original and not the original. All photographs will be returned with your order.

Can I place my order with you over the phone?
Of course, Lindsay can be reached at 905-841-0032 during normal office hours however with a newborn she would really prefer you contact her via email. If you prefer to talk on the phone email your information and she will be happy to call you back. Please note though, that we still require online payment or a certified check or money order via snail mail. We do not have the ability at this time to accept credit cards over the phone.

What methods of payment do you accept?
I accept all major credit cards through PayPal. You do not need your own PayPal account to pay with us. I will also accept a money order, certified check or email money transfer. However, I will not begin your order until I receive payment. If you are in the GTA you are more than welcome to pick up your order and pay cash.

Can I use a professionally taken photograph?
Yes, with a signed release from the photographer or photographing agency.

Do I need to edit my photographs before sending them?
No, I have the capability of cropping, correcting red-eye, touching up blemishes, and converting to both sepia-tone and black and white. I can also remove unwanted backgrounds at your request.

Do you offer a design only service?
Yes I do. At a cost of $45 I can custom design an announcement for you. I will send you a high resolution .jpg file on CD that you can have printed.
Are envelopes included with my order?
Yes, they are included at no additional cost. You do have the option of ordering additional envelopes.

Can I preorder my envelopes?
You may preorder envelopes for addressing ahead of your event. I do charge a $10.00 fee for this service which will be applied to your order when you place it (there is also a $5 shipping charge that is not applied to your order). If, however, you do not place an order this fee is non-refundable.

I live in the Toronto area, can I pick up my order?
You sure can pick up your order. Just tell us when you place your order that you would like to pick it up and we will provide you with directions.
I have another question that is not listed here... email us to ask any other questions you might have.